Rokin’s Product and Order Frequently Asked Questions

Rokin’s batteries all contain surge protection and have to be connected properly to charge.

For Outrider:
Connected the USB-C charger to either a wall charger or a USB charging port. Then connect your device to the USB-C charger cord.

For Thunder, Mini Tank, Dial, and Stinger:
Connect the micro USB charger to either a wall charger or a USB charging port. Then connect your device to the micro USB charger.

The Thunder can be operated while charging

For Nitro and Cyclone:
First plug in the USB wall charger to the power outlet.  Then plug in the battery charger to the USB wall charger that is plugged in to a outlet.  Make sure that the green light on the battery charger is lit up before you screw the battery on.  Once the battery charger is plugged in to the USB charger and the green light is on you are ready to screw the battery onto the battery charger.  The light on the battery charger will then change from green to red and the lights on the battery button will flash in all 3 colors.   It should take about 2 to 2 ½ hours to recharge the battery.

Be sure not screw the battery onto the charger before it has power and the green light is lit up.

NOTE: PLEASE DISCONNECT YOUR DEVICE WHEN CHARGING IS COMPLETE TO EXTEND YOUR BATTERY LIFE.

The battery is out of power.  Please see the question “How do I charge my pen” on FAQ page

To leave a review please follow the steps below:

– Log into your account by clicking “My Account”
– Go to the product page of the product you wish to review
– Scroll to the bottom of the page and click reviews
– Write your review

NOTE: You May only leave a review if you have purchased the product from our website.

Once your order is shipped you will receive an email with all your tracking information and order information. If you order on the weekend or during the week after 3pm PST, then you will receive an email during the next business day. Orders are shipping between the hours of 9am-3pm PST Monday thru Friday, excluding holildays.

When you press the button and the indicator light blinks white, it means there is no connection to the tip. Try cleaning the connections on the tip and device, with isopropyl alcohol and a cotton swab.

The Stinger device comes apart in three parts, the bubbler, the tip, and the battery itself. To clean the bubbler, rinse with warm water, or soak in isopropyl alcohol. The bottom of the bubbler is designed to catch reclaim. To clean the tips, also soak in isopropyl alcohol. To clean the device, use the included brush to clean inside of the device. Do not soak device in any liquid. Make sure all parts are fully dry before reattaching everything and turning it back on.

When you press the button and the indicator light blinks white, it means there is no connection to the tip. Try cleaning the connections on the tip and device, with isopropyl alcohol and a cotton swab.

Check the connections between the tip and the device. Use a cotton swab to clean the connections. The indicator light should blink white when the tip has a successful connection. If the device is not heating up or blinking white when the button is pressed, the tip needs to be changed.

Press the button 5 times, rapidly, to turn the device on and off.

Press the button 5 times, rapidly, to turn the device on and off.

Press the button twice, rapidly. The indicator light will cycle through colors and stop after 15 seconds.

Fill a glass with water and put the bubbler slightly into the water and inhale a small amount of water up into the bubbler. Pull just enough water to cover the slits in the bubbler.

Try heating up the tip several times to warm the body of the Stinger. This should warm the O-rings holding the bubbler in place, allowing it to be twisted clockwise out or pulled straight out.

After filling the device from the top, you need to inhale on the mouthpiece to cause a bubble. That will create pressure in the bubbler to hold the water in place.

Press the button 3 times, rapidly. Blue is the lowest setting and red is the highest.

3.4v – Blue, 3.6v – Green, 3.8v – Yellow, 4.0v – Red

They are available in our shop under Products> Accessories> and is at the bottom of the page.

The Stinger device comes apart in three parts, the bubbler, the tip, and the battery itself. To clean the bubbler, rinse with warm water, or soak in isopropyl alcohol. The bottom of the bubbler is designed to catch reclaim. To clean the tips, also soak in isopropyl alcohol. To clean the device, use the included brush to clean inside of the device. Do not soak device in any liquid. Make sure all parts are fully dry before reattaching everything and turning it back on.

The Stinger has an 1100 MAH battery. On average, you will get about 25 “hits” or 4 long sessions, per full charge.

Click the button 5 times rapidly to turn it on/off. All Rokin batteries have a 3 minute auto shutoff feature for your safety and will need to be turned back on after.

For Outrider:
Click the button rapidly 3 times. The Outrider features 4 different temperature settings with 374 F being the lowest and 428 F the highest.

For Stinger:
Click the button rapidly 3 times. The Stinger features 4 different temperature settings with blue being the lowest and red the highest.

For Mini Tank:
Mini Tank only has 1 temperature setting and the preheat setting is 3 clicks. The Mini Tank features Power Wave Technology, which automatically varies your voltage while vaping.

For Dial:
Rotate the dial on the front of the device to your desired temperature setting. Settings will vary between cartridges since every cartridge usually has a different resistance.

For Rage:
Rage only has 1 temperature setting, which cannot be changed.

For Viper:
Click the button below the digital indicator. The higher the illuminated bars are the higher the voltage.

For Nitro2:
Click the “R” in the middle of the pen 3 times to switch between temperature settings. The color of the button will change to green (low), blue (medium), or red (high) for the different settings.

For Cyclone:
Click the “R” in the middle of the pen 4 times to switch between temperature settings. The color of the button will change to green (lowest), blue (lower), purple (medium), red (high) for the different settings.

Outrider:
When the battery is low the device will flash red 10 times. While charging the battery indicator button light will change color based on the amount of charge. Red = 0-5%, Green = 5-50%, and Blue = 50-99%. Once the device has finished charging the button light will turn off

Mini Tank/Rage:
The blue light behind the button will not be lit anymore once it is fully charged. The device also shuts off once fully charged. Click the button 5 times rapidly to turn it back on.

Dial:
While charging the back indicator light will indicate the level of charge, once fully charged the light will turn off.

Stinger:
During the charging process the light will stay red, once fully charged the light will turn green and stay on until disconnected from the charger.

Thunder:
The button light will flash red when low on power. While charging, the base light will be red, once fully charged the light will turn off.

Nitro2 and Cyclone:
The USB ego charger light will change to green once the pen is fully charged.  It will display a red light if not fully charged.

NOTE: To extend the life of your battery do not leave on the charger once fully charged.

It is recommended that you hold the pen upright in the vertical position for the best vaping experience.

The main cause for leaking atomizers is overloading of the atomizer chamber.  Make sure that the material is not up to and in the holes at the top of the atomizer while vaping.  Keeping your pen in the upright position will also help your pen to not leak onto the battery. The newer leak resistant side airflow atomizers should help reduce most leakage.

Yes, there is a 12-month warranty on the battery.  Please go to our Contact Us with any questions claims or questions regarding this.

This certification ensures the restriction of certain hazardous substances in electrical or electronic equipment. For more information, please visit:  www.RoHSguide.com.

Any order over $50 qualifies for free shipping inside the continental United States.

The standard mail option will be used for free shipping.

Yes, you may upgrade to 2-day shipping for an additional charge.

Rokin will issue a full refund for any fully sealed Rokin product within 30 days from the original purchase date due to concerns with reselling an open package to the public.  No refunds are offered for filled cartridges, disposables,, or edibles.  For more information or to get a refund please go to our Contact Us page and contact customer support.

You can increase the life of your battery by doing the following:

– Don’t leave your device plugged in once it has finished charging.
– Try to keep your battery at room temperature and avoid leaving it in cold/hot places, like your car, for extended periods.
– Don’t run your battery completely down every time. Keeping your battery charged will increase its life.
– Turn the device off when you’re not using it.

Every cartridge has an expected life span of approximately 4-5 refills. After that point performance of the cartridge may not be as good and replacement of the cartridge is recommended.

Simply slide the front cover that is surrounding the cartridge area, screw in your larger cartridge to Mini Tank, and the slide the front cover back over the cartridge. The front cover is not needed to use the Mini Tank if it does not fit back over.

The EASY FILL oil cartridge makes filling your cartridge very simple. Just unscrew the top of the cartridge and the top along with the entire center pole will be removed. Using a syringe or dropper, fill the cartridge with your product up to or just right below the 0.5ml fill line. Then reassemble the cartridge by screwing the top and center pole piece back onto the cartridge.

Tip: it helps to jiggle the top portion a little when reassembling to make sure no air bubbles are trapped beneath the center pole.

Once the product has been restocked it will be shipped out immediately and you will receive an email. That email will contain your tracking number and order information. If you have any additional questions please contact us.

To protect the battery and keep it fully charged the Mini Tank is designed to turn off once it has finished charging to 100%. To turn the Mini Tank back on simply click the button 5 times rapidly.

The Mini Tank and Dial also feature a 3 minute auto shutoff feature for your safety.

Circle light indicator:
– When loading the cartridge, the circle light will flash white once the cartridge has made a successful connection.
– While inhaling, the circle light will flash through a cycle of colors. If the light is flashing white, check the cartridge connection.
– When the battery is low on power, the light will flash red.
– While charging, the light will flash according to the level of charge, once fully charged, the light will turn off.